Shipping Policy

Apurva Tamhane Wellness Healer ("we" and "us") are the operators of (https://www.apurvatamhane.com/) ("Website"). You will be agreeing to our terms and conditions by placing an order for booking a consultation or a session with us. We are providing this guideline to make sure that both the parties  from our website and the client are aware about  the shipping policy and would agree and protect mutually and have Expectations in accordance. 

1. General

Our services and products are subject to availability of the stock and time slots for cancellations or online sessions. We are using an online booking system  to try and maintain the schedule calendar. This should enable you to look at the available slots or to have an idea about available stock and whether it would be possible at a given time and duration. If a given product or consideration time slot is not available we will attempt to show the next available slot or duration. But we will not be responsible for the unavailability at the time. One a stock or an item or consultation or session is booked with us we do not issue any refund upon cancellation.

 

2. Shipping Costs

Shipping cost involved for any product or item would be either added into the overall cost or would be added above the cost mentioned on the website as would be deemed correct.  Shipping costs are based on either weight or dimensions of the package whichever is higher.  Payment for the shipping cost would be collected at the time of final payment online if involved for performing consultations or sessions at your home or place of interest  if available and possible will be added into your cost either at payment online or would be charged separately to you. 

3. Returns

3.1 Return Due To Change Of Mind

We will be more than happy to accept back any Returns within 7 days of receipt of the item at your location. The item should have its original packing should not have any damage, should not have any marks on it whether the books should not be torn and shipping return amount will be given only after verification of the items full stop there will be no returns on consultations, yoga sessions or any other pertinent sessions involving a practitioner.

3.2 Warranty Returns

We will try our best to provide any warranty based claims if available. These would be subject to within 10 days of Proof of Receipt of items. Should there be any return raised with warranty customers, they would have to prepay for the return shipping. They would be reimbursed upon successful return of the item in good shape, which is not torn, which is not mutilated and damaged. If all of the above conditions are fulfilled and satisfied, we would start a refund on warranty basis. Customers may expect return in their store credit as a Credit shell or they would be returned money to their payment method. Alternatively an equivalent amount based product or item or suggestion would be booked for you.

 

4. Delivery Terms

4.1 Transit Time Domestically

Domestic transit of shipment is dependent on the courier services or Government Postal Services which are out of our general control. We can provide shipment tracking as is provided by the service in general shipments within India would take about 7-15 days and sometimes even more, if the shipment be to far away local and remote place.

 

4.2 Transit time Internationally

The transit time for international shipments depend a lot on the courier service involved.  That time frame maybe usually from 15 days to 30 days depending on the location, the kind of shipment involved and the quality of courier service. Such a shipping cost will be added on to your price during checkout. Generally, orders shipped internationally are in transit for 4 - 22 days. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.4 Change Of Delivery Address

Orders one placed are not allowed to change the delivery address. 

4.5 P.O. Box Shipping

Apurva Tamhane Wellness Healer can ship products, items to P.O. box as well.

 

4.6 Military Address Shipping

Military address shipping will be done only through India Post services.

 

4.7 Items Out Of Stock

Items Out of Stock cannot be bought till our inventory is restocked.

 

4.8 Delivery Time Exceeded

We are not responsible if the delivery time of your product exceeds than usual time. We can provide some assistance in tracking with the courier company.

 

5. Tracking Notifications

We will provide the tracking code to your Cell Phone number. Customers will be responsible to track the item by themselves.

 

6. Parcels Damaged In Transit

If your parcel is found damaged upon receipt, please take a photograph immediately of the item, the shipping label and send it to us. Do not accept the item. Give it back to the delivery person. If you accept the item or do not take photographs of the shipping label and item condition, we will not accept any claim on it.

 

7. Duties & Taxes

7.1 Sales Tax

All of our services have been already charged for taxes

 

7.2 Import Duties & Taxes

Import duties and taxes will be charged over and above the item cost, or would be included in the shipping cost.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

If you prefer to have your parcel insured, insurance charges will be added separately.

 

9.1 Process for parcel damaged in-transit

If your parcel is found damaged upon receipt, please take a photograph immediately of the item, the shipping label and send it to us. Do not accept the item. Give it back to the delivery person. If you accept the item or do not take photographs of the shipping label and item condition, we will not accept any claim on it.

 

9.2 Process for parcel lost in-transit

We will not 

10. Customer service

For all customer service enquiries, please submit an enquiry at https://www.apurvatamhane.com/

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Dr Apurva Tamhane

Wellness Practitioner and Yogi

Dr Ayush Bhatia

Homeopathy Physician and Chinese Medicine Practitioner

Dr Prachi Gaikwad

Veterinary Doctor and Holistic Care Enthusiast